REC
Phone announcements and recordings for IVR systems
Phone announcements and voiceover recordings for PBX systems - from a single welcome message to a full IVR tree. We work with Slican, Platan, Asterisk, 3CX and all popular VoIP centrals. 236 voice artists, delivery in 24-48h. From EUR 90 net.
What are IVR recordings and what do they contain?
A phone announcement (IVR) is a voice message recorded by a voice artist that callers hear when they connect to a company - a greeting, a menu, opening-hours info or an on-hold message. At Powitania.pl studio we produce IVR recordings from EUR 90 net (up to 100 words), with multilingual options and a 12-month modification guarantee.
| IVR recording element | Typical length | File format |
|---|---|---|
| Main greeting | 5-15 seconds | WAV 8 kHz μ-law / MP3 |
| Voice menu (4-5 options) | 15-30 seconds | WAV 8 kHz μ-law / MP3 |
| After-hours message | 10-20 seconds | WAV 8 kHz μ-law / MP3 |
| Busy line message | 10-15 seconds | WAV 8 kHz μ-law / MP3 |
| Holiday / vacation message | 15-25 seconds | WAV 8 kHz μ-law / MP3 |
WAV 8 kHz μ-law 8-bit is used by PBX systems (Slican, Panasonic, Cisco, Avaya). MP3 192 kbps is accepted by VoIP systems based on Asterisk, FreePBX, 3CX. We deliver files in the format required by your central system.
Recordings compatible with popular PBX systems
We deliver files ready to upload to any popular central system - below are the formats for specific PBX and VoIP systems.
| Central / system | Required file format | Notes |
|---|---|---|
| Slican | WAV 8 kHz mono μ-law / GSM 6.10 | Most popular PBX in Polish SMB - requires 8 kHz μ-law for full compatibility |
| Platan | WAV PCM 8 kHz / MP3 acceptable | Platan Libra, Optima centrals - WAV PCM compatibility, MP3 for newer models |
| Asterisk / FreePBX | WAV 8 kHz/16 kHz mono | Open-source VoIP - accepts WAV in many variants, most often 8 kHz mono |
| 3CX | WAV PCM / MP3 | VoIP system popular with larger companies - format flexibility, MP3 for quick deploy |
| Cisco UCM | WAV ulaw / alaw 8 kHz | Enterprise-grade - requires ulaw (US) or alaw (EU) depending on region |
| Panasonic | WAV 8 kHz mono, PCM 16-bit / G.711 (a-law) | KX-NS, KX-NSX, KX-TDE centrals - OGM/DISA messages in the standard telephony format |
| Genesys | WAV 8 kHz mono, μ-law / a-law (G.711) | Contact center platforms (Cloud CX, PureConnect) - prompts in G.711, 16 kHz on request |
| VoIP / SIP universal | MP3 / WAV / OGG | Cloud-based PBX (e.g. Nfon, Vonage) - accept most audio formats |
Don't see your system? We also work with Panasonic KX-NS, Yeastar, Grandstream, Avaya and other systems - drop us a line, we'll match the file format to your integrator.
Voice for consumer, B2B and crisis hotlines
A professional voice for a hotline is the first contact a customer has with your brand - it must sound competent, warm and clear. We pick the voice based on hotline type and industry: different narration tones work in different contexts.
Consumer hotline
More dynamic, positive tone. Works for e-commerce, retail, telecom, B2C services. The customer feels they reached a company ready to help - not an office. We produce welcome announcements, IVR menus, busy line messages.
B2B / corporate hotline
Formal, professional tone. Banking, insurance, software houses, legal services. Concise messages, no conversational naturalness - the customer is looking for specific information and competence. Voice artists with low, confident voices.
Crisis / support hotline
Calming, composed tone. Complaint lines, helplines, technical support for outages, health hotlines. Slower narration pace, clear diction, warm voice - a stressed caller needs empathy, not sprint.
We work with banks, telecoms, insurers, SaaS and e-commerce companies - for each industry we pick a different voice. Listen to samples or drop us a line describing the hotline type you're designing - we'll propose 2-3 voice artists with a test sample.
Free phone announcement script templates
Below are five ready-to-use phone announcement scripts to copy and adapt to your company: a greeting with an IVR menu, an after-hours message, a holiday break, an on-hold queue message and a call-recording (GDPR) notice. Copy the text, fill in your details in brackets and order the recording by a voice artist - from EUR 90 net, ready in 24-48h.
1. Company greeting with IVR menu
"Hello, you've reached [company name]. To speed up your call, please select the right number: 1 - sales, 2 - customer service, 3 - complaints and returns, 0 - reception. To return to the main menu at any time, press the asterisk."
Order this script recorded by a voice artist - from EUR 90, ready in 24-48h2. After hours
"Hello, you've reached [company name]. Our office is open Monday to Friday, 8:00 to 16:00. We're currently unavailable. Please call back during working hours or email us at [e-mail] - we'll reply as soon as possible."
Order this script recorded by a voice artist - from EUR 90, ready in 24-48h3. Holiday / vacation break
"Hello, you've reached [company name]. From [start] to [end] our office is closed for the holiday break. We reopen on [date]. For urgent matters, please email [e-mail]. Thank you and happy holidays."
Order this script recorded by a voice artist - from EUR 90, ready in 24-48h4. On-hold message (queue)
"Thank you for calling [company name]. All our consultants are currently busy. Your call is important to us - please hold, we'll connect you with the first available consultant. You can also press 1 to leave a message - we'll call you back within one business day."
Order this script recorded by a voice artist - from EUR 90, ready in 24-48h5. GDPR clause / call recording notice
"Please note that this call may be recorded to improve the quality of our service. The data controller is [company name]. By continuing the call, you consent to the recording. Details on data processing are available in our privacy policy at [domain]."
Order this script recorded by a voice artist - from EUR 90, ready in 24-48hHow to order a phone announcement recording - step by step
Ordering a phone announcement takes a few minutes and runs in four steps - from sending the script to a file ready to upload to your central system.
-
1
Send us the announcement script (or pick a ready template above) via the quote form or email. No script yet? We'll suggest wording based on your industry.
-
2
Choose a voice artist from 236 voices in the voice bank - we prepare a free quote within an hour on business days.
-
3
We record in the studio and deliver a file ready to upload to your central system: WAV or MP3 in the required parameters (e.g. WAV 16-bit, 8 kHz mono, A-law or μ-law).
-
4
Delivery in 24-48h. Minor edits and content changes are covered by a 12-month modification guarantee.
Types of IVR recordings
Main greeting
Professional company welcome message - the first impression that builds client trust.
IVR menu
Multi-level voice menus that guide callers to the right department.
After-hours messages
Information about working hours, invitation to leave a voicemail.
Multilingual recordings
IVR announcements in multiple languages for international corporations.
Why it's worth it
Professional phone announcements build your company's image and make clients feel well attended from the very first second of a call.
IVR announcements are also an excellent direct marketing tool - promote new products and services while callers are on hold.
We offer a modification guarantee - if the script needs minor changes, we'll re-record at no extra cost (up to an agreed word limit).
Background music (on-hold melody) available as an add-on to your recording.
Voice announcement vs phone announcement
A voice announcement and a phone announcement are two names for the same service - a voice artist's message recorded for a phone system or IVR. Some companies say "voice announcement", others "phone announcement" or "IVR message"; the scope, file formats and prices are identical. You'll find the rates in the IVR pricing section - from EUR 90 net.
Phone greetings & IVR announcements
Effective communication requires rapid response to changing competitive and regulatory environments. For example, GDPR regulations forced companies that process personal data to update their IVR systems with appropriate data-processing announcements. In situations like these, we help by offering fast delivery of multilingual phone messages.
Phone announcements build a positive company image
Phone greetings serve as both a branding and communication element. When prepared carefully, they encourage clients to engage. Conversely, poorly made recordings can turn away first-time callers. A professional greeting is your company's audio business card.
Key statistics
of callers are routed to a hold queue
average daily time a business caller spends on hold
of callers hang up quickly when there's no greeting
Why choose Powitania.pl?
A constantly growing voice bank, professional recording studio, help with script writing, no subscription fees - just a small one-time payment. Standard delivery in just 2 business days.
Background music and hold time (Music on Hold)
Background music for your announcement (Music on Hold) costs EUR 30 net - we pick a track licensed for playback in your phone system. A caller waiting in silence hangs up after about 30 seconds; with background music, after 2-3 minutes. Music on Hold is a real factor in keeping callers on the line.
IVR pricing
A phone announcement recording costs from EUR 90 net (up to 100 words in total - a single package can include several messages, we count the sum of words; delivery in 24-48h); a full IVR tree is quoted as a package.
| Package | What's included | Word limit | Net price |
|---|---|---|---|
| START | Up to 3 messages, perpetual licence | up to 100 words | EUR 90 |
| PRO | Up to 5 messages, background music included | up to 200 words | EUR 140 |
| PL+EN | Up to 3 messages in Polish and English | up to 100 words | EUR 125 |
| MAX PL+EN | Up to 10 messages, 2 languages, music included | up to 500 words | EUR 355 |
Add-ons: background music (Music on Hold) EUR 30 net, recording modification guarantee from EUR 35 net. Over 500 words or a full IVR tree - individual quote. Prices vary depending on the chosen voice artist. Online ordering and payment processed in PLN.
Phone announcement packages - buy at a fixed price
The most popular announcement bundles at fixed prices, with online ordering and payment. Pick a package, a voice artist and pay - delivery in 24-48h, VAT invoice.
Phone announcements START
Up to 3 IVR messages, up to 100 words in total. PBX-ready recording in 48h, perpetual licence.
Phone announcements PRO
Up to 5 IVR messages, up to 200 words in total, background music included. 72h delivery.
Phone announcements PL+EN
Up to 3 messages, up to 100 words in total, each in Polish and English. For companies with international callers.
Frequently asked questions
Answers to questions that come up most often when ordering a phone announcement.
How much does a phone announcement recording cost?
How quickly will I receive files for installation in my PBX?
Do you record announcements in foreign languages?
Can I install the recording on multiple PBX systems?
What about background music and waiting time?
How much does a full IVR tree (10 messages) cost?
Can I get sample announcement scripts to use?
Need a phone announcement?
Call or email us - we'll prepare your recording within 24 hours.