Phone announcements and recordings for IVR systems
Phone announcements and voiceover recordings for PBX systems - from a single welcome message to a full IVR tree. We work with Slican, Platan, Asterisk, 3CX and all popular VoIP centrals. 236 voice artists, delivery in 24-48h, ready file in the required format (WAV, MP3, GSM).
from EUR 90 net
What are IVR recordings and what do they contain?
IVR (Interactive Voice Response) recordings are professional voice messages played by company phone systems: welcome, voice menu, after-hours messages, busy line announcement. At Powitania.pl studio we produce IVR recordings from EUR 90 net (up to 100 words), with multilingual options and a 12-month modification guarantee.
| IVR recording element | Typical length | File format |
|---|---|---|
| Main greeting | 5-15 seconds | WAV 8 kHz μ-law / MP3 |
| Voice menu (4-5 options) | 15-30 seconds | WAV 8 kHz μ-law / MP3 |
| After-hours message | 10-20 seconds | WAV 8 kHz μ-law / MP3 |
| Busy line message | 10-15 seconds | WAV 8 kHz μ-law / MP3 |
| Holiday / vacation message | 15-25 seconds | WAV 8 kHz μ-law / MP3 |
WAV 8 kHz μ-law 8-bit is used by PBX systems (Slican, Panasonic, Cisco, Avaya). MP3 192 kbps is accepted by VoIP systems based on Asterisk, FreePBX, 3CX. We deliver files in the format required by your central system.
Recordings compatible with popular PBX systems
Each phone system has its own technical requirements for audio file format. The table below lists specifications for the most popular PBX and VoIP systems in Europe. We deliver files in the format required by your integrator - configured ready to upload.
| Phone system | File format | Deployment notes |
|---|---|---|
| Slican | WAV 8 kHz mono μ-law / GSM 6.10 | Most popular PBX in Polish SMB - requires 8 kHz μ-law for full compatibility |
| Platan | WAV PCM 8 kHz / MP3 acceptable | Platan Libra, Optima centrals - WAV PCM compatibility, MP3 for newer models |
| Asterisk / FreePBX | WAV 8 kHz/16 kHz mono | Open-source VoIP - accepts WAV in many variants, most often 8 kHz mono |
| 3CX | WAV PCM / MP3 | VoIP system popular with larger companies - format flexibility, MP3 for quick deploy |
| Cisco UCM | WAV ulaw / alaw 8 kHz | Enterprise-grade - requires ulaw (US) or alaw (EU) depending on region |
| VoIP / SIP universal | MP3 / WAV / OGG | Cloud-based PBX (e.g. Nfon, Vonage) - accept most audio formats |
Don't see your system? We also work with Panasonic KX-NS, Yeastar, Grandstream, Avaya and other systems - drop us a line, we'll match the file format to your integrator.
Voice for consumer, B2B and crisis hotlines
A professional voice for a hotline is the first contact a customer has with your brand - it must sound competent, warm and clear. We pick the voice based on hotline type and industry: different narration tones work in different contexts.
Consumer hotline
More dynamic, positive tone. Works for e-commerce, retail, telecom, B2C services. The customer feels they reached a company ready to help - not an office. We produce welcome announcements, IVR menus, busy line messages.
B2B / corporate hotline
Formal, professional tone. Banking, insurance, software houses, legal services. Concise messages, no conversational naturalness - the customer is looking for specific information and competence. Voice artists with low, confident voices.
Crisis / support hotline
Calming, composed tone. Complaint lines, helplines, technical support for outages, health hotlines. Slower narration pace, clear diction, warm voice - a stressed caller needs empathy, not sprint.
We work with banks, telecoms, insurers, SaaS and e-commerce companies - for each industry we pick a different voice. Listen to samples or drop us a line describing the hotline type you're designing - we'll propose 2-3 voice artists with a test sample.
Phone announcement script templates - ready to use
Below you'll find nine ready-to-use templates to adapt to your company. Copy any template with one click and substitute your data (company name, working hours, extension numbers).
1. Short general greeting
"Hello, you've reached [company name]. We're glad you called - we'll connect you with a consultant in a moment."
2. Greeting + IVR menu with options
"Welcome to [company name]. To improve service, please choose the right number: 1 - sales, 2 - technical support, 3 - complaints, 4 - business partnerships, 0 - reception. You can return to the main menu at any time by pressing the asterisk."
3. Busy line message
"Thank you for calling [company name]. All consultant lines are currently busy. Your call is important to us - please hold for a moment, or press 1 to leave a voicemail. We'll call you back within one business day."
4. Vacation / company holiday message
"Welcome to [company name]. We'd like to inform you that from [X] to [Y] our office is closed for company holiday. We resume work on [date]. For urgent matters, please contact us by email: [address]. Have a wonderful day."
5. Medical hotline / clinic
"Hello, welcome to [clinic name]. To book an appointment, press 1. To get test results, press 2. For prescription questions, press 3. In case of life-threatening emergency, please call 112 (or your local emergency number)."
6. E-commerce - order status
"Welcome to [shop name]. To check your order status, press 1. To speak with a sales consultant, press 2. To file a complaint or return, press 3. Your order number is in the confirmation email."
7. Public sector / government office
"Welcome to [office name]. Service hours: Monday to Friday 8:00 to 16:00, Thursday 8:00 to 18:00. For information about administrative matters, press 1. To book an appointment, press 2. To speak with the secretariat, press 0."
8. Crisis / emergency hotline
"You've reached the [company name] emergency hotline. Your call is our priority. We're connecting you with the on-duty consultant - waiting time does not exceed 90 seconds. If your case requires immediate intervention, please state your customer number after the tone."
9. Technical message / service downtime
"Due to maintenance work, our services may be temporarily unavailable. We apologise for the inconvenience. Work will end by [X]. Current information is published on [domain]. Thank you for your patience."
Types of IVR recordings
Main greeting
Professional company welcome message - the first impression that builds client trust.
IVR menu
Multi-level voice menus that guide callers to the right department.
After-hours messages
Information about working hours, invitation to leave a voicemail.
Multilingual recordings
IVR announcements in multiple languages for international corporations.
Why it's worth it
Professional phone announcements build your company's image and make clients feel well attended from the very first second of a call.
IVR announcements are also an excellent direct marketing tool - promote new products and services while callers are on hold.
We offer a modification guarantee - if the script needs minor changes, we'll re-record at no extra cost (up to an agreed word limit).
Background music (on-hold melody) available as an add-on to your recording.
Phone greetings & IVR announcements
Effective communication requires rapid response to changing competitive and regulatory environments. For example, GDPR regulations forced companies that process personal data to update their IVR systems with appropriate data-processing announcements. In situations like these, we help by offering fast delivery of multilingual phone messages.
Phone announcements build a positive company image
Phone greetings serve as both a branding and communication element. When prepared carefully, they encourage clients to engage. Conversely, poorly made recordings can turn away first-time callers. A professional greeting is your company's audio business card.
Key statistics
of callers are routed to a hold queue
average daily time a business caller spends on hold
of callers hang up quickly when there's no greeting
Why choose Powitania.pl?
A constantly growing voice bank, professional recording studio, help with script writing, no subscription fees - just a small one-time payment. Standard delivery in just 2 business days.
Frequently asked questions
Answers to questions that come up most often when ordering a phone announcement.
How much does a phone announcement recording cost?
How quickly will I receive files for installation in my PBX?
Do you record announcements in foreign languages?
Can I install the recording on multiple PBX systems?
What about background music and waiting time?
How much does a full IVR tree (10 messages) cost?
Can I get sample announcement scripts to use?
Need a phone announcement?
Call or email us - we'll prepare your recording within 24 hours.